taya360 Frequently Asked Questions

taya360 accepts any valid Philippine government-issued ID for KYC, including the PhilSys National ID, passport, driver's licence, SSS ID, GSIS ID, or PRC ID. You will also need to submit a selfie alongside the ID. KYC verification must be completed before real-money deposits and withdrawals are unlocked on your account.

Standard KYC review on taya360 is completed within 24 to 48 hours on business days. During peak periods it may take slightly longer. You will receive an email notification once your account is verified and fully activated. If additional documents are required, the taya360 support team will contact you directly.

On the taya360 login page, click the "Forgot Password" link and enter your registered email address. A password reset link will be sent to your inbox within a few minutes. If the email does not arrive, check your spam folder. For further help, contact taya360 support at [email protected].

No. taya360 strictly enforces a one-account-per-player policy. Duplicate accounts are a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances held. If you have lost access to your account, contact our support team rather than registering a new one.

To permanently close your taya360 account, contact our support team at [email protected] with your registered email and a written request for account closure. Any remaining balance will be refunded to your verified withdrawal method before closure is finalised. If you need a break rather than permanent closure, consider using our self-exclusion or cooling-off tools instead.

The minimum deposit on taya360 is ₱100 PHP for most payment methods including GCash and PayMaya. Bank transfer methods such as BDO, BPI, and Metrobank may have a higher minimum of ₱500 PHP depending on the channel. Always check the deposit page for the current minimums as these may be updated periodically.

GCash withdrawals on taya360 are typically processed within 1 to 4 hours after approval, provided your KYC verification is complete and no additional security checks are required. Withdrawal requests submitted outside business hours or during weekends may take slightly longer. taya360 aims to process all withdrawals within 24 hours.

taya360 does not charge platform fees on standard deposits or withdrawals. However, your payment provider — such as your bank, GCash, or PayMaya — may apply their own transaction fees, which are outside taya360's control. We recommend checking your e-wallet or bank's fee schedule before initiating a transfer.

taya360 supports deposits and withdrawals via major Philippine banks including BDO, BPI, Metrobank, and UnionBank. InstaPay and PESONet transfers are accepted where available. Bank transfers typically take 1 to 3 business days to reflect depending on the bank and transfer method. Make sure your bank account name matches your verified taya360 account name.

Yes. taya360 is fully optimised for mobile play on both Android and iOS devices through your mobile browser — no app download is required. The mobile version of taya360 gives you access to all games including live casino, slots, bingo, and sports betting, with the same account and wallet as the desktop version.

Yes. taya360's live casino section features real-time games streamed with live dealers, including baccarat, roulette, blackjack, and popular Asian game variants. Live dealer tables are available around the clock and are designed for Filipino players who want a genuine casino experience from anywhere in the Philippines, whether you are in Manila, Cebu, or Davao.

Yes. taya360's sports betting section covers Philippine Basketball Association (PBA) games alongside NBA, UFC, international football, boxing, and other major sports markets. You can place pre-match bets as well as live in-play wagers on supported events. Markets and odds are updated in real time during live games.

Return to Player (RTP) percentages vary by game title on taya360. Most JILI slots and other featured games carry an RTP between 95% and 97%, which is competitive with industry standards. RTP information for individual games is typically displayed in each game's paytable or information section. Higher RTP means a lower house edge over the long term.

Wagering requirements specify how many times you must bet your bonus amount before it becomes withdrawable. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place ₱20,000 in total bets before withdrawing. taya360 lists the specific wagering requirement for each promotion clearly in the bonus terms. Not all game types contribute equally to wagering — slots typically count 100%, while live casino games may count less.

Yes. taya360 has a loyalty rewards program for active players. As you play games and accumulate points, you move through reward tiers that unlock better cashback rates, faster withdrawal processing, dedicated account management, and exclusive promotions. Details of the current loyalty program structure are available in your account dashboard once registered.

Whether a bonus can be used on taya360 bingo depends on the specific promotion's terms. Some bonuses are game-specific (slots-only, for example), while others are available across multiple game types. Always check the eligible games listed in each promotion's terms and conditions before using a bonus to ensure bingo contributes to wagering requirements.

The minimum age to register and play on taya360 is 21 years old. This is mandated by Philippine law and PAGCOR regulations for online casino and sports betting platforms. taya360 enforces this strictly through KYC identity verification. Any account found to be held by a person under 21 will be suspended immediately and any funds handled per our Terms and Conditions.

To activate self-exclusion on taya360, go to the Responsible Gaming section in your account settings and select the self-exclusion option. You can choose a period ranging from 6 months up to 5 years, or request permanent exclusion. Once activated, your account is locked and all marketing communications from taya360 are suppressed. Self-exclusion cannot be reversed before the chosen period expires.

If you feel your gambling is becoming a problem, taya360 encourages you to act early. Use the self-exclusion or cooling-off tools in your account settings immediately. You can also contact our support team at [email protected] for guidance. For professional support, the National Center for Mental Health (NCMH) in the Philippines and Gamblers Anonymous Philippines both offer resources for those affected by problem gambling.

Log in to your taya360 account and navigate to the Responsible Gaming section under Account Settings. From there you can set daily, weekly, or monthly deposit limits and loss limits. Reducing a limit takes effect immediately. Increasing a limit applies after a 24-hour cooling period to protect you from impulsive changes. These tools are always available at no cost to all taya360 players.